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Combined Course Bundle: 'ITIL® V3 Overview' - 6.0 hours/PDUs (Category B) & ITIL V3 Foundation Syllabus v4.2 - 13.5 hours/PDUs (Category A)

This combined bundle includes a thorough, high level overview of ITIL and the ITIL certification scheme, as well as complete ITIL Foundation (v3) certification exam prep, as follws:

Course Bundle: "ITIL® V3 Overview" - 6.0 hours/PDUs (Category 4)

Course Bundle: "ITIL V3 Foundation Syllabus v4.2: IT Infrastructure Library (ITIL) Foundations V3" - 13.5 hours/PDUs (Category 3)

Course Bundle: ITIL V3 Foundation Syllabus v4.2: IT Infrastructure Library (ITIL) Foundations V3 - 13.5 hours/PDUs (Category A)This bundle includes:

"ITIL and the Service Lifecycle" - 1.5 hours/PDUs
"Service Strategy Fundamentals" - 2.0 hours/PDUs
"Service Strategy Processes" - 1.0 hour/PDU
"Service Design Fundamentals" - 1.5 hours/PDUs
"Service Design Processes" - 2.0 hours/PDUs
"Service Transition Processes and Principles" - 2.0 hours/PDUs
"Service Operation Principles and Functions" - 1.0 hours/PDUs
"Service Operation Processes" - 1.5 hours/PDUs
"Continual Service Improvement Fundamentals" - 1.0 hours/PDUs

Course Bundle: ITIL® V3 Overview - 6.0 hours/PDUs (Category B)

Course Bundle: ITIL® V3 Overview includes the following courses:

ITIL® V3 Overview

"ITIL® V3 Overview: Creating a Service Culture" - 2.0 hours/PDUs (Category 4)

"ITIL® V3 Overview: Introduction to the ITIL® V3 Framework" - 2.0 hours/PDUs (Category 4)

"ITIL® V3 Overview: Certification and Benefits" - 2.0 hours/PDUs (Category 4)

ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals - 1.0 hours/PDUs (Category A)IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will improve the services they offer their customers.

ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle - 1.5 hours/PDUs (Category A)Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. This course addresses using service management as a practice for IT companies.

ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals - 1.5 hours/PDUs (Category A)IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services.

ITIL V3 Foundation Syllabus v4.2: Service Design Processes - 2.0 hours/PDUs (Category A)IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to introduce learners to the Service Design processes.

ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions - 1.0 hours/PDUs (Category A)IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners understand Service Operation with the Service Lifecycle.

ITIL V3 Foundation Syllabus v4.2: Service Operation Processes - 1.5 hours/PDUs (Category A)IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle.

ITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals - 2.0 hours/PDUs (Category A)This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process.

ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes - 1.0 hour/PDUs (Category A)In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy.

ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles - 2.0 hours/PDUs (Category A)IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.

ITIL® V3 Overview: Certification and Benefits - 2 hours/PDUs (Category B)It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL® V3 certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL® V3 certification? And how? This course provides

ITIL® V3 Overview: Creating a Service Culture - 2 hours/PDUs (Category B)Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL® V3, and covers the ITIL® V3 fund

ITIL® V3 Overview: Introduction to the ITIL® V3 Framework - 2 hours/PDUs (Category B)A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL® V3 Framework. Specifically, this course introduces the ITIL® V3 Service Life Cycle and the five phases within the life cycle. The course covers an overview of Servic