| Course Bundle: Business Interpersonal Communication Skills - 22.0 hours/PDUs (Category A)"The Process of Interpersonal Communication - 3.0 hours/PDUs" Item No. comm_02_a01_bs_enus "The Mechanics of Communicating Effectively - 3.0 hours/PDUs" Item No. comm_02_a02_bs_enus "Workplace Communication Skills - 3.0 hours/PDUs" Item No. comm_02_a03_bs_enus "Communicating for Results - 3.5 hours/PDUs" Item No. comm_02_a04_bs_enus "Leadership Communication Skills - 3.5 hours/PDUs" Item No. comm_02_a05_bs_enus "Resolving Conflict with Commun
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| The Process of Interpersonal Communication - 3.0 hours/PDUs (Category A)This course is designed to give you an understanding of the prime causes of poor communication, and, more importantly, the skills required to minimize their impact.
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| The Mechanics of Communicating Effectively - 3.0 hours/PDUs (Category A)This course explains how to develop a voice that people want to listen to, and gives some valuable remedies to use to make your speaking voice the best it can be. Similarly, good listening involves more than just hearing what is being said. To be an accomplished listener you must be prepared to become actively involved in the process, demonstrating your willingness to truly understand what the other person is saying. In this course you will be given strategies to assist you to improve your list
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| Workplace Communication Skills - 3.0 hours/PDUs (Category A)This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to practice several assertive communication techniques. Similarly, the course will demonstrate how to give constructive criticism on the behavior of others, and how to receive criticism on your own behavior positively. Finally, the course covers the skill of questioning. You will learn how to use questions i
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| Communicating for Results - 3.5 hours/PDUs (Category A)This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of
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| Leadership Communication Skills - 3.5 hours/PDUs (Category A)In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is deserving of both their trust and their confidenc
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| Resolving Conflict with Communication Skills - 3.0 hours/PDUs (Category A)This course will give you an understanding of the various causes and outcomes of conflict, together with a practical demonstration of the styles and communication involved in the negotiated resolution of one to one conflict. You will also learn how to act as a third party mediator or arbitrator in situations where the parties concerned seem unable to resolve the dispute unaided.
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| Communicating for Contacts - 3.0 hours/PDUs (Category A)In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many people experience when faced with a room full of strangers. The course also gives practical strategies for "networking" effectively in common business environments such as trade shows, conferences, or business socials. Armed with these skills, your confidence will soar, and you will cruise through events and gatherings that may currently
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| Business Interpersonal Communication Skills Simulation - 0.5 hours/PDUsYou are an account manager for Ottantoto, an electronics company. Ottantoto has partnered with Jackie's Department Store to create a line of products for the hip, price-conscious consumer. Your overall task is to get input on a possible new promotion for the line and present it to the VP of Marketing for Ottantoto. However, asking for help, project meetings, and customer complaints will get in the way. The simulation is based on the SkillSoft series "Business Interpersonal Communication S
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| Team Interpersonal Communication Skills SimulationThe learner is the senior documentation writer at Traveler Help, a company that makes The Belvedere. The Belvedere is a portable, affordable, programmable travel companion that makes traveling easier by alerting the traveler to flight status, alerts, and directions in terminals. The learner is trying to convince the company that usability is critical to the product's success and has been given a month to prove it. This task is in addition to a regular workload. This simulation is the second s
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| Course Bundle: Effective Listening - 8.5 hours/PDUs (Category A)"Listening Basics - 1.0 hours/PDUs" Item No. comm_03_a01_bs_enus "Listening to Comprehend - 4.0 hours/PDUs" Item No. comm_03_a02_bs_enus "Higher Purpose Listening - 1.5 hours/PDUs" Item No. comm_03_a03_bs_enus "Enhancing Listening Skills - 2.0 hours/PDUs" Item No. comm_03_a04_bs_enus "Effective Listening Simulation" Item No. COMM003A
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| Listening Basics - 1.0 hours/PDUs (Category A)This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.
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| Listening to Comprehend - 4.0 hours/PDUs (Category A)This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, it is important to have your audio turned on for certain sections. In some instances, the text that is spoken will display in the caption text box. In these case, the important feature is not what is said, but how it is said. In these sections, it would be most effective for you to turn off the captions to get the full effect of the audio. I
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| Higher Purpose Listening - 1.5 hours/PDUs (Category A)Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding.
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| Enhancing Listening Skills - 2.0 hours/PDUs (Category A)This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their unconscious nonverbal messages, and get others to want to listen to you. You also learn how to apply these skills in a variety of business situations such as interviews, business meetings, and negotiations.
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| Effective Listening Simulation - 0.5 hours/PDUsIn the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an instructor, and your fellow conference attendees will be business professionals from various fields and experience levels. Though geared toward bettering communication and listening in a business setting, the seminar environment is casual, offering a safe and stress-free for
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| Course Bundle: Working with and Managing Difficult People - 11.0 hours/PDUs (Category A)"Difficult People in the Workplace Environment - 3.0 hours/PDUs" Item No. comm_04_a01_bs_enus "How to Work with Aggressive People - 3.0 hours/PDUs" Item No. comm_04_a02_bs_enus "How to Work with Negative People and Procrastinators - 3.0 hours/PDUs" Item No. comm_04_a03_bs_enus "How to Work with Arrogant and Duplicitous People - 2.0 hours/PDUs" Item No. comm_04_a04_bs_enus "Working with and Managing Difficult People Simulation" Item No. COMM004A
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| Difficult People in the Workplace Environment - 3.0 hours/PDUs (Category A)This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with them. With the help of this course, you'll no longer have to be frustrated or intimidated by difficult people.
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| How to Work with Aggressive People - 3.0 hours/PDUs (Category A)This course details the characteristics of the six most common types of aggressive people and provides effective ways you can cope with their behaviors.
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| How to Work with Negative People and Procrastinators - 3.0 hours/PDUs (Category A)This course describes ways you can triumph over the negative and negligent attitudes that some of your co-workers, employees, or bosses might display.
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