Operations

Operations may be at the center of the action on your projects.  The more you understand about operations, the better you will be able to manage these projects.  In addition, the more you understand about operations, the more promotable you will be!

Our Operations Management courses can help you get up to speed quickly and earn your PDUs while covering a broad spectrum of Operations Management topics:

  • Lean for Business
  • Operations Management
  • Managing Customer-Driven Process Improvement
  • Lean Manufacturing
  • ISO 9000:2000 Overview
  • Supply Chain Management
  • Customer Service Management
  • Purchasing and Vendor Management
Course Bundle: Fundamentals of Lean for Business Organizations - 6.0 hours/PDUs (Category A)This bundle includes:
  • "Introduction to Lean for Service and Manufacturing Organizations"
  • "Using Lean for Perfection and Quality"
  • "Lean Tools and Techniques for Flow and Pull"
  • "Reducing Waste and Streamlining Value Flow Using Lean"
  • "Value Stream Mapping in Lean Business"
  • "Applying Lean in Service and Manufacturing Organizations" 
Course Bundle: Operations Management - 8.0 hours/PDUs (Category A)This bundle includes:
  • "Operations Management and the Organization"
  • "Operations Management: Product and Service Management"
  • "Operations and Supply Chain Management"
  • "Operations Management: Inventory Management"
  • "Operations Management: Forecasting and Capacity Planning"
  • "Operations Management: Operations Scheduling"
  • "Operations Management: Management of Quality"
  • "Operations Management: Facilities Planning and Management"
Course Bundle: Managing Customer-Driven Process Improvement - 17.0 hours/PDUs (Category B)This bundle includes:
  • "Why Customer Driven?"
  • "Identifying What the Customer Wants"
  • "Translating Requirements into Process Goals"
  • "Understanding Processes"
  • "Implementing Improvements"
  • "Managing Process Improvements"
  • "Managing Customer-Driven Process Improvement Simulation"
  • Course Bundle: Lean Manufacturing - 18.5 hours/PDUs (Category B)This bundle includes:
    • "Lean Logic"
    • "Lean Value"
    • "Lean Techniques"
    • "Lean Strategies"
    Course Bundle: ISO 9000:2000 Overview - 25.0 hours/PDUs (Category B)This bundle includes:
  • "The Who, What & Why of ISO 9000:2000"
  • "Building a Quality Management System"
  • "Quality-minded Management"
  • "Customer Satisfaction Through Resource Management"
  • "Processes for Quality Products and Services"
  • "Continual Quality Improvement"
  • "Steps for Successful ISO Registration"
  • Course Bundle: Supply Chain Management - 19.5 hours/PDUs (Category B)This bundle includes: "The Fundamentals of Supply Chain Management" "Supply Chain Management Strategies" "Supply Chain Planning and Inventory Management" "Supply Chain Management and e-Business" "Supply Chain Transportation and Facility Design"
    Course Bundle: Customer Service Fundamentals - 6.0 hours/PDUs (Category A)This course bundle includes:
  • Customer Service Fundamentals: Building Rapport in Customer Relationships - 1.0 hr/PDU (Category A)
  • Customer Service in the Field 1.0 hr/PDU (Category A)
  • Customer Service over the Phone 1.0 hr/PDU (Category A)
  • Internal Customer Service 1.0 hr/PDU (Category A)
  • Customer Service Confrontation and Conflict 1.0 hr/PDU (Category A) 
  • Shaping the Direction of Customer Service in Your Organization1.0 hr/PDU (Category A) 
  • Course Bundle: Purchasing and Vendor Management Essentials - 4.0 hours/PDUs (Category B)This Course Bundle consists of the following courses:

      * Fundamentals of Purchasing and Vendor Management
      * Purchasing: Finding Sources of Supply
      * Selecting Suppliers and Administering Contracts
      * Evaluating Supplier Performance and Managing Supplier Relationships