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PDU Six Sigma Black Belt (2007 BOK) - Define
This is a set of 2 courses of PDU Six Sigma Black Belt (2007 BOK) training focused on the Define phase of DMAIC, plus a bundle that includes both courses.
Course Bundle: Six Sigma Black Belt (2007 BOK): Define - 3.5 hours/PDUs (Category B)This bundle includes:
  • "Using Voice of the Customer in Six Sigma - 2.0 hours/PDUs" Item No. oper_14_a01_bs_enus
  • "Developing Project Charters and Tracking Six Sigma Projects - 1.5 hours/PDUs" Item No. oper_14_a02_bs_enus
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    Using Voice of the Customer in Six Sigma - 2.0 hours/PDUs (Category B)This course examines how an organization uses the voice of the customer to define the problem at hand and to set the direction of its Six Sigma efforts. It introduces the tasks associated with the voice of the customer strategy and some general criteria for segmenting customers on Six Sigma projects. It also discusses some common customer data collection methods, such as surveys, interviews, and focus groups, and looks at how to ensure validity and reliability in data collection. In addition,
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    Developing Project Charters and Tracking Six Sigma Projects - 1.5 hours/PDUs (Category B)This course deals with the key issues in developing project charters and tracking a Six Sigma project. It takes you through some of the key elements of a Six Sigma project charter, including the problem statement and the project's scope, goals, and objectives. It also explains project performance measures and how to review the performance of a Six Sigma project using these measures. In addition, the course introduces common tools for tracking a project's progress and deliverables. This course is
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