Managing Workplace Conflict Simulation
Managing Workplace Conflict Simulation

Managing Workplace Conflict Simulation


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run. Eventually, these ideas will collide. When they do, you don't need to be unprepared to manage the fallout. Above and beyond all the skills you can possibly learn for managing conflict, effective communication skills will prove to be the most beneficial. Without open lines of honest communication in the workplace, unspoken and harbored conflicts will boil and fester until productivity grinds to a halt. Knowing how and when to address issues of conflict will help you to cut away destructive behaviors, encourage healthy arguments, and create an environment full of vigor and embracing of change. The Managing Workplace Conflict Simulation will help you to practice all this and more. The Managing Workplace Conflict Simulation comprises three scenarios and is based on the SkillSoft series "Conflict in the Workplace." Throughout the simulation links are provided to the following SkillSoft courses: comm_07_a01_bs_enus and comm_07_a03_bs_enus.

Target Audience
Managers seeking strategies to resolve conflict in the workplace.�

Expected Duration (hours)
0.5

Lesson Objectives
Managing Workplace Conflict Simulation
  • exhibiting a healthy attitude toward conflict

  • creating a collaborative culture

  • encouraging effective argument and challenge

  • coercing compliance

  • arbitrating to resolve conflict

  • mediating a solution

  • adopting a long-term approach to resolving conflict


  • Course Number:
    COMM007B