Essentials of Electronic Communication - 1.5 hours/PDUs (Category A)
Essentials of Electronic Communication
Overview/Description
Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials.
Target Audience
Individuals who use e-mail for their personal correspondence or while doing their jobs; managers and business leaders who want to maximize business opportunities and strengthen their organization as a whole.
Expected Duration
1.5 hours
Lesson Objectives:
E-mail Fundamentals
identify benefits of learning the fundamentals of e-mail. identify ways that e-mail has improved communication. identify how e-mail has made a difference in the workplace. Writing Effective E-mail
recognize the benefits of writing effective e-mail. identify the rules of e-mail etiquette. recognize the rules for proper form and style in an e-mail. apply the rules for proper style and form for e-mail for a given scenario. identify the points to consider when using form letters in e-mail. Protecting Your E-mail
recognize the benefits of defensive e-mail practices. identify methods used in protecting against e-mail viruses. identify methods of safeguarding e-mail privacy. recognize three truths that apply to e-mail law. identify important rules for backing up e-mail files. Course Number: COMM0231
