Product
ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes - 1.0 hour/PDUs (Category A)

ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes - 1.0 hour/PDUs (Category A)


ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes


ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes



Overview/Description

Target Audience

Prerequisites

Expected Duration

Lesson Objectives


Course Number





Overview/Description

In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in preparing for the ITIL� V3 Foundation Level certification. This course is aligned with the ITIL� V3 Foundation Syllabus v4.2.


Target Audience

For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.


Prerequisites

None


Expected Duration (hours)


1.0


Lesson Objectives

ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes

  • identify the role of Pattern of Business Activity (PBA) and User Profile (UP) in Demand Management

  • distinguish between SLPs and CSPs

  • recognize the characteristics of Financial Management concepts

  • recognize examples of Financial Management key inputs

  • recognize examples of Financial Management key outputs

  • recognize key features of Risk Management


  • recognize how to manage Service Strategy in given scenarios


  • Course Number:
    ib_itlu_a03_it_enus