Product
ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals - 1.5 hours/PDUs (Category A)

ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals - 1.5 hours/PDUs (Category A)


ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals


ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals



Overview/Description

Target Audience

Prerequisites

Expected Duration

Lesson Objectives


Course Number





Overview/Description

IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL�, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the learner in preparing for the ITIL� V3 Foundation Level certification and is aligned with the ITIL� V3 Foundation Syllabus v4.2.


Target Audience

For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL� V3 Foundation exam.


Prerequisites

None


Expected Duration (hours)


1.5


Lesson Objectives

ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals

  • identify the five aspects of Service Design

  • recognize how to ensure that Service Design scope is aligned with business needs

  • identify considerations when designing a service solution

  • identify the options of status within the Service Portfolio

  • match roles in the Enterprise Architecture with their functions

  • recognize the areas to consider when designing a management architecture that integrates IT needs with business needs


  • identify the features of process design

  • recognize scenarios that illustrate metric tree benefits

  • demonstrate knowledge of the five aspects of Service Design


  • Course Number:
    ib_itlu_a04_it_enus