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ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles - 2.0 hours/PDUs (Category A)

ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles - 2.0 hours/PDUs (Category A)


ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles


ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles



Overview/Description

Target Audience

Expected Duration

Lesson Objectives

Course Number





Overview/Description

IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes. This course will assist the learner in preparing for the ITIL� V3 Foundation Level certification and is aligned with the ITIL� V3 Foundation Syllabus v4.2.


Target Audience

For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization, and indiums preparing for the ITIL V3 Foundation exam.


Expected Duration (hours)

2.0


Lesson Objectives

ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles

  • identify Change Management scope and objectives


  • identify policies that support Change Management

  • recognize examples of normal, standard, and emergency changes

  • recognize factors to consider when recording and reviewing the RFC

  • recognize factors to consider when assessing and evaluating the change

  • recognize factors to consider when authorizing, coordinating, reviewing, and closing the change

  • recognize how components and processes are affected by the Change Management process

  • recognize factors to consider when implementing a Change Management process

  • recognize the functions of the Configuration Management System (CMS)

  • recognize how to determine release-unit levels, which deployment option to choose, and what model to use to build and deploy the release


  • Define and explain release policies

  • identify the components of the DIKW structure

  • identify the relationship between the SKMS, CMDB, and CMS

  • recognize Service Transition processes, basic concepts in given examples


    • Course Number:
    ib_itlu_a06_it_enus