| |
Quan. |
|
Description |
Price |
| 1. |
|
|
Course Bundle: Managing Customer-Driven Process Improvement - 17.0 hours/PDUs (Category 3)
This bundle includes: "Why Customer Driven?" Item No. OPER0121 "Identifying What the Customer Wants" Item No. OPER0122 "Translating Requirements into Process Goals" Item No. OPER0123 "Understanding Processes" Item No. OPER0124 "Implementing Improvements" Item No. OPER0125 "Managing Process Improvements" Item No. OPER0126 "Managing Customer-Driven Process Improvement Simulation" Item No. OPER0120
Item No. OPER0129 |
$120.68
$384.55 |
| 2. |
|
|
Why Customer Driven? - 2.5 hours/PDUs (Category 3)
Today in America, the emphasis is on service. Health care organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the value-added feature that can make or break a product or a company. To satisfy customers and give them the
Item No. OPER0121 |
$24.95
$54.95 |
| 3. |
|
|
Identifying What the Customer Wants - 3.0 hours/PDUs (Category 3)
Do you know what your customer wants? Traditionally, companies have assumed customer needs and expectations. Today, the more successful companies actively solicit customer input. The result? They create products the customer wants and needs. To compete successfully in today's market, you'll need to do the same. This course presents ways you can solicit your customer's voice, methods to prioritize customer requirements, and techniques to apply this knowledge to your organization.
Item No. OPER0122 |
$24.95
$54.95 |
| 4. |
|
|
Translating Requirements into Process Goals - 3.5 hours/PDUs (Category 3)
Customers want quality. And quality includes customer requirements such as ease of use, reliability, or response time that are sometimes difficult to measure. To produce improvements that will generate the results customers want, these quality requirements must be redefined as measurable goals. The purpose of this course is to show you how to redefine customer quality requirements as measurable goals so they can drive process improvements.
Item No. OPER0123 |
$24.95
$54.95 |
| 5. |
|
|
Understanding Processes - 2.5 hours/PDUs (Category 3)
An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process down into a sequence of activities, and then analyze the sequence for problems.
Item No. OPER0124 |
$24.95
$54.95 |
| 6. |
|
|
Implementing Improvements - 2.5 hours/PDUs (Category 3)
Customers' perception of quality is constantly changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of approaches to process improvement. It also describes planning and implementation steps you need to
Item No. OPER0125 |
$24.95
$54.95 |
| 7. |
|
|
Managing Process Improvements - 3.0 hours/PDUs (Category 3)
Process improvement involves planning, implementation, and effective management to see the effort through from start to finish. Many organizations neglect the management phase, and, as a result, the effort ends up failing. How do you manage such a vast improvement undertaking? This course will explain who is responsible for managing process improvement, how to manage improvement effectively, and how to handle inherent process improvement problems. You'll learn to set short-term improvement goals
Item No. OPER0126 |
$24.95
$54.95 |
| 8. |
|
|
Managing Customer-driven Process Improvement Simulation
In today's market, customer satisfaction is imperative to a company's success. As customers become more savvy, they're finding that they have more options and resources of information. Companies are now competing for customers, not just locally, but globally. To make themselves stand out from the crowd, organizations have adopted customer-driven process improvements as standard procedure for raising customer satisfaction and loyalty. You have been charged with heading up a task force to impro
Item No. OPER0120 |
$24.95
$54.95 |
| 9. |
|
|
Course Bundle: Lean Manufacturing - 18.5 hours/PDUs (Category 3)
This bundle includes: "Lean Logic" Item No. OPER0151 "Lean Value" Item No. OPER0152 "Lean Techniques" Item No. OPER0153 "Lean Strategies" Item No. OPER0154
Item No. OPER0159 |
$126.83
$219.80 |
| 10. |
|
|
Lean Logic - 4.0 hours/PDUs (Category 3)
Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's because Lean Manufacturing is more than a concept, it is a philosophy based on definitions, vocabulary, a
Item No. OPER0151 |
$31.15
$54.95 |
| 11. |
|
|
Lean Value - 4.0 hours/PDUs (Category 3)
Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational boundaries and stream from manufacturer to supplier to producer. This course explores this value principle in
Item No. OPER0152 |
$31.15
$54.95 |
| 12. |
|
|
Lean Techniques - 6.0 hours/PDUs (Category 3)
Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to give the customer what he wants exactly when he wants it? Yes, but the furniture store is not a lean b
Item No. OPER0153 |
$46.09
$54.95 |
| 13. |
|
|
Lean Strategies - 4.5 hours/PDUs (Category 3)
You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for a lean transformation. But you also need information about how to put all of these together in the c
Item No. OPER0154 |
$31.15
$54.95 |
| 14. |
|
|
Course Bundle: Logistics Management – 9.5 hours/PDUs (Category 3)
This bundle includes: "Overview of Logistics Management" Item No. OPER0321 "Inventory Management" Item No. OPER0322 "Supply Chain Management" Item No. OPER0323
Item No. OPER0329 |
$74.70
$164.85 |
| 15. |
|
|
Overview of Logistics Management – 3.5 hours/PDUs (Category 3)
In today's business environment, we all recognize the need to improve operational efficiency within our business, but often lack sufficient knowledge of the flow of materials through our organization. This course will provide you with a comprehensive understanding of the history, perspectives, strategies, and key areas of Logistics Management.
Item No. OPER0321 |
$31.15
$54.95 |
| 16. |
|
|
Inventory Management – 3.0 hours/PDUs (Category 3)
In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick response to changing market demands.
Item No. OPER0322 |
$24.95
$54.95 |
| 17. |
|
|
Supply Chain Management – 3.0 hours/PDUs (Category 3)
What is Supply Chain Management? Why has it become such a hot topic for discussion and analysis in recent years? This course shows how a more thorough understanding of this three word catch phrase can improve the flow of material through your organization, increase customer satisfaction, and help you to establish high quality vendor relationships.
Item No. OPER0323 |
$24.95
$54.95 |
| 18. |
|
|
Course Bundle: ISO 9000:2000 Overview – 25.0 hours/PDUs (Category 3)
This bundle includes: "The Who, What & Why of ISO 9000:2000" Item No. OPER0401 "Building a Quality Management System" Item No. OPER0402 "Quality-minded Management" Item No. OPER0403 "Customer Satisfaction Through Resource Management" Item No. OPER0404 "Processes for Quality Products and Services" Item No. OPER0405 "Continual Quality Improvement" Item No. OPER0406 "Steps for Successful ISO Registration" Item No. OPER0407
Item No. OPER0409 |
$166.88
$439.60 |
| 19. |
|
|
The Who, What & Why of ISO 9000:2000 – 3.0 hours/Category 2.5 PDUs
This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by the ISO 9001 standard.
Item No. OPER0401 |
$24.95
$54.95 |
| 20. |
|
|
Building a Quality Management System – 3.0 hours/Category 2.0 PDUs
This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and outlines how an organization can begin its ISO journey in an easy-to-understand format.
Item No. OPER0402 |
$24.95
$54.95 |
| 21. |
|
|
Quality-minded Management – 3.0 hours/Category 2.5 PDUs
The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's quality management system. Management must also conduct an ongoin
Item No. OPER0403 |
$24.95
$54.95 |
| 22. |
|
|
Customer Satisfaction Through Resource Management – 2.5 hours/PDUs (Category 3)
The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an effective quality management system.
Item No. OPER0404 |
$24.95
$54.95 |
| 23. |
|
|
Processes for Quality Products and Services – 4.0 hours/PDUs (Category 3)
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses emphasize that quality objectives be established, documented, measured,
Item No. OPER0405 |
$31.15
$54.95 |
| 24. |
|
|
Continual Quality Improvement – 4.0 hours/PDUs (Category 3)
The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality characteristics are identified and continually improved. These activities, along
Item No. OPER0406 |
$31.15
$54.95 |
| 25. |
|
|
Steps for Successful ISO Registration – 3.0 hours/PDUs (Category 3)
An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected. Preparing for registration involves creating four levels of documentation beginning with the quality manual
Item No. OPER0407 |
$24.95
$54.95 |
| 26. |
|
|
Transitioning from ISO 9000:1994 to ISO 9001:2000 – 2.5 hours/PDUs (Category 3)
The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. An
Item No. OPER0408 |
$24.95
$54.95 |
| 27. |
|
|
Supply Chain Management – 19.5 hours/PDUs (Category 3)
This bundle includes: "The Fundamentals of Supply Chain Management" Item No. OPER0501 "Supply Chain Management Strategies" Item No. OPER0502 "Supply Chain Planning and Inventory Management" Item No. OPER0503 "Supply Chain Management and e-Business" Item No. OPER0504 "Supply Chain Transportation and Facility Design" Item No. OPER0505
Item No. OPER0509 |
$138.80
$274.75 |
| 28. |
|
|
The Fundamentals of Supply Chain Management – 2.0 hours/PDUs (Category 3)
History tells us we can no longer do "business as usual." Whether you call it a revolution or an evolution, how you manage your supply chain will affect your level of success. This course will teach you the basics of supply chain management (SCM). You will learn about the evolution of SCM, collaboration within the supply chain, and the effects the system has on an organization. You will be able to define organizational strategies, understand how to synchronize the supply chain, and how to use te
Item No. OPER0501 |
$24.95
$54.95 |
| 29. |
|
|
Supply Chain Management Strategies – 5.5 hours/PDUs (Category 3)
This course will present fundamental supply chain management (SCM) strategies one needs to consider before implementing an effective and workable SCM system. SCM concepts and strategies included in this course are centralized and decentralized distribution systems, push- and pull-based supply chains, risk pooling, the bullwhip effect, and centralized and decentralized inventory systems. The course will also examine the importance of supply chain partnerships and will look at strategies for imple
Item No. OPER0502 |
$46.09
$54.95 |
| 30. |
|
|
Supply Chain Planning and Inventory Management – 3.0 hours/PDUs (Category 3)
Key components of supply chain management include planning demand and supply, along with inventory management. From raw material to finished product, planning and managing the process is key to implementing successful supply chain management systems. In this course, you will learn how to how to achieve a strategic fit between your supply chain management and competitive strategies. Once your strategies are determined, you will learn about the forecasting and planning processes. Finally, you will
Item No. OPER0503 |
$24.95
$54.95 |
| 31. |
|
|
Supply Chain Management and e-Business – 5.0 hours/PDUs (Category 3)
E-business is changing all the rules and models. The digital economy has forever transformed the role of supply chain management. An organization's ability to embrace new technology is key to increasing the organization's productivity. In this course, you will learn how e-business and supply chains have merged, creating a network of immense opportunities. Supply chain structures have changed, and improving the performance of these supply chains is dependent on the use of e-business technology an
Item No. OPER0504 |
$38.68
$54.95 |
| 32. |
|
|
Supply Chain Transportation and Facility Design – 4.0 hours/PDUs (Category 3)
Fundamental to virtually all supply chains are questions related to an organization's transportation and facility networks. In order to remain competitive, an organization must ensure that its transportation and facility networks are designed in such a manner as to be cost effective without sacrificing customer responsiveness. In this course, you will learn about the role of transportation in a supply chain, including modes of transportation and transportation network design and decisions. You w
Item No. OPER0505 |
$31.15
$54.95 |