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Quan. |
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Description |
Price |
| 1. |
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ITIL V3 - ITIL and the Service Lifecycle - 1.5 hours/PDUs
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. This course addresses using service management as a practice for IT companies.
Item No. ib_itil_a01_it_enus |
$24.99
$64.95 |
| 2. |
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ITIL V3 - Service Strategy Fundamentals - 2.5 hours/PDUs
This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process.
Item No. ib_itil_a02_it_enus |
$24.99
$64.95 |
| 3. |
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ITIL V3 - Service Strategy Processes - 1.0 hour/PDU
In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy.
Item No. ib_itil_a03_it_enus |
$24.99
$64.95 |
| 4. |
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ITIL V3 - Service Design Fundamentals - 2.0 hours/PDUs
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services.
Item No. ib_itil_a04_it_enus |
$24.99
$64.95 |
| 5. |
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ITIL V3 - Service Design Processes - 2.5 hours/PDUs
IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to introduce learners to the Service Design processes.
Item No. ib_itil_a05_it_enus |
$24.99
$64.95 |
| 6. |
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ITIL V3 - Service Transition Processes and Principles - 2.5 hours/PDUs
IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.
Item No. ib_itil_a06_it_enus |
$24.99
$64.95 |
| 7. |
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ITIL V3 - Service Operation Principles and Functions - 2.0 hours/PDUs
IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners understand Service Operation with the Service Lifecycle.
Item No. ib_itil_a07_it_enus |
$24.99
$64.95 |
| 8. |
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ITIL V3 - Service Operation Processes - 1.5 hours/PDUs
IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle.
Item No. ib_itil_a08_it_enus |
$24.99
$64.95 |
| 9. |
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ITIL V3 - Continual Service Improvement Fundamentals - 1.5 hours/PDUs
IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will improve the services they offer their customers.
Item No. ib_itil_a09_it_enus |
$24.99
$64.95 |
| 10. |
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Course Bundle: IT Infrastructure Library (ITIL) Foundations V3 - 17 hours/PDUs
This course bundle consists of 9 courses and 17 hours of training and is for PMP's that want to learn something about ITIL and at the same time earn PDUs. It is also of interest to project managers, information technology managers, and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.
Item No. ib_itil_a10_it_enus |
$174.99
$618.19 |
| 11. |
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ITIL V2: The Service Desk and Incident Management - 3.5 hours/PDUs
The delivery and support of IT services are divided into core processes within ITIL. This course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam.
Item No. CUST0181 |
$19.99
$54.95 |
| 12. |
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ITIL V2: Configuration and Release Management - 3.0 hours/PDUs
The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service support processes: configuration management and release management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam.
Item No. CUST0182 |
$19.99
$54.95 |
| 13. |
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ITIL V2: Service Level and Capacity Management - 2.5 hours/PDUs
The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service delivery processes: service level management and capacity management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam.
Item No. CUST0183 |
$19.99
$54.95 |
| 14. |
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ITIL V2: Problem and Change Management - 2.5 hours/PDUs
The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem management and change management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam.
Item No. CUST0184 |
$19.99
$54.95 |
| 15. |
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ITIL V2: Continuity and Availability Management - 2.5 hours/PDUs
The delivery and support of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters affecting IT services and maintaining services to allow the business to continue to operate. Availability management works closely with IT service continuity management; it allows IT services to p
Item No. CUST0185 |
$19.99
$54.95 |
| 16. |
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ITIL V2: Financial and Security Management - 2.0 hours/PDUs
The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a function known as security management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam.
Item No. CUST0186 |
$19.99
$54.95 |
| 17. |
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Course Bundle: IT Infrastructure Library (ITIL) Foundations V2 - 16.0 hours/PDUs
This bundle includes:
"ITIL V2: The Service Desk and Incident Management" Item No. CUST0181
"ITIL V2: Configuration and Release Management" Item No. CUST0182
"ITIL V2: Service Level and Capacity Management" Item No. CUST0183
"ITIL V2: Problem and Change Management" Item No. CUST0184
"ITIL V2: Continuity and Availability Management" Item No. CUST0185
"ITIL V2: Financial and Security Management" Item No. CUST0186
Item No. CUST0189 |
$94.99
$329.70 |