The Client-Consultant Relationship
The Client-Consultant Relationship
Overview/Description
Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, and build teams that can function quickly and effectively.
Target
Audience
Anyone with some specialist knowledge and general management experience who has recently moved, or is considering moving, into external consulting
Expected
Duration
5.0 hours
Lesson
Objectives:
Client Expectations
recognize the benefits of clarifying the consultant's role from the beginning.
characterize the different roles that external consultants may fill.
determine the appropriate external consulting role to use in a given scenario.
identify confidentiality issues within an external consulting scenario.
determine what to do about confidentiality and conflict of interest issues in a given situation.
analyze the terms of reference for a given project to determine whether they adequately establish the project boundaries.