Communicating as a Leader
Communicating as a Leader
Overview/Description
You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to coordinate your verbal and nonverbal message to get the best results and learn how to write in such a way that you get the highest impact with as few words as possible.
Target
Audience
Supervisors, managers and coaches
Expected
Duration
4.5 hours
Lesson
Objectives:
Communicating Clearly
recognize the benefits of skills that enhance the ability to communicate clearly.
identify the steps in communicating a clear message.
identify factors that improve personal communication.
identify the keys to improving group communication.