Overview of Business Process Management
Overview of Business Process Management
Overview/Description
In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining competitive in the market? The answer is a Six Sigma® approach to business process management. This course examines the basics of adopting a Six Sigma approach firmly bound to customer needs and bottom-line results. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola. For information on web-based Six Sigma certification training, see Lean Six Sigma Training Online.
Target
Audience
Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six Sigma proposal; and organizations implementing a Six Sigma project
Expected
Duration
2.5 hours
Lesson
Objectives:
Fundamentals of Processes
recognize the benefits associated with using Six Sigma as a process management tool.
match the two types of inputs with examples.
match types of functions to examples.
determine whether examples of variables are Key Process Output Variables (KPOV) or Critical to Quality (CTQ).
determine which elements of a manufacturing process have been correctly identified in a given scenario.
identify the missing role from a fictitious Six Sigma project.
classify processes according to their types.