The Six Sigma Change Agent
The Six Sigma Change Agent
Overview/Description
What is a Six Sigma® change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to the components of a successful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an introduction to the forms resistance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly environment. Six Sigma is a registered trademark of Motorola Corporation, and all rights, title, and interest in Six Sigma belong to Motorola. For information on web-based Six Sigma certification training, see Lean Six Sigma Training Online.
Target
Audience
Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six Sigma proposal; organizations implementing a Six Sigma project
Expected
Duration
2.5 hours
Lesson
Objectives:
Six Sigma Change Management
identify the benefits of understanding Six Sigma change management.
match the roles of the Six Sigma change agent with corresponding descriptions.
match the responsibilities of a Six Sigma change agent to examples.
match the elements of building a change management process with descriptions.
match the elements of building a change management process with examples.
match the stages of change implementation with definitions.
match the stages of change implementation with examples.
match the components of a successful communications strategy to their descriptions.
match components of a successful communications strategy with examples.