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Building a Quality Management System – 3.0 hours/Category 2.0 PDUs
$54.95 Reg.
$24.95 SALE

Building a Quality Management System

Building a Quality Management System

Overview/Description
 This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and outlines how an organization can begin its ISO journey in an easy-to-understand format.

Target Audience
 This course is designed for all quality assurance stakeholders desiring an introduction or an update to the ISO 9000:2000 family of standards.

Expected Duration
2.0 hours

Lesson Objectives:

ISO's Quality Management System Model

  • recognize the benefits of establishing a quality management system following the ISO Quality Management System (QMS) model.
  • identify the components of the ISO 9001:2000 Quality Management System (QMS) model.
  • sequence the components of the Quality Management System (QMS) model.
  • determine how the quality processes of an organization correspond to the four QMS model components representing the ISO 9001:2000 requirements.
  • determine how the process illustrated by the QMS model leads to continual improvement and customer satisfaction.

    • Your Journey toward ISO 9001:2000 Certification

  • identify the importance of every employee's contribution to implementing a quality management system according to the ISO 9001:2000 requirements.
  • identify methods for obtaining the knowledge and proficiencies needed for ISO 9001:2000 certification.
  • identify the steps that are required to conduct a gap analysis as a means of planning for ISO 9001:2000 certification.
  • identify the criteria to consider when selecting an ISO registrar that best suits the organization.
  • recognize quality activities within an organization that demonstrate the ISO motto "say what you do, do what you say, prove it, and improve it."

    • The Documentation Pyramid

  • recognize the benefits of using the Documentation Pyramid model as a framework for building a successful documentation system.
  • select an example of level-one documentation from a list of examples using the four-tiered Documentation Pyramid model.
  • select an example of level-two documentation from a list of examples using the four-tiered Documentation Pyramid model.
  • select an example of level-three documentation from a list of examples using the four-tiered Documentation Pyramid model.
  • select an example of level-four documentation from a list of examples using the four-tiered Documentation Pyramid model.

    • Course Number: OPER0402

    Item Number
    OPER0402     		Price
    $54.95 Reg.
    $24.95 SALE     		  Quantity

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