Quality-minded Management Quality-minded Management
Overview/Description
The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's quality management system. Management must also conduct an ongoing evaluation of the quality management system to measure its effectiveness and to continually improve the QMS. This course is a must for management.
Target Audience
This course is designed for all managers and quality assurance stakeholders who desire an introduction to the ISO 9001:2000 Management Responsibility clause.
Expected Duration
2.5 hours
Lesson Objectives:
Management's Responsibilities
identify how management's leadership is vital to the success of an organization's quality management system. match examples of management activities with the four ISO requirements for management commitment. recognize the management responsibilities required to achieve customer focus. select the quality expectations that management must communicate to all employees within an organization.