|
ITIL V3 - ITIL and the Service Lifecycle - 1.5 hours/PDUs
ITIL V3 - ITIL and the Service Lifecycle - 1.5 hours/PDUs
ITIL V3 - ITIL and the Service Lifecycle
Overview/Description
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course addresses using service management as a practice for IT companies.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.
Expected Duration
1.5 hours
Objectives
:
ITIL Overview
match the organizations involved with the IT infrastructure library and examinations with their role
identify the reasons for ITIL's success
identify the features of the ITIL qualification and examination scheme Basics of Service and Service Management
identify how a service can provide value
identify the features of services
identify the features of Service ManagementThe ITIL Service Lifecycle
match each ITIL volume with a description of what it provides
recognize the goals and objectives of each Lifecycle phaseScope and Value of Lifecycle Phases
recognize the scope of each Service Lifecycle phase
recognize the value of each Service Lifecycle phaseLifecycle Roles, Functions, and Processes
recognize definitions of functions, roles, and processes
Course Number: ib_itil_a01_it_enus
|