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ITIL V3 - Service Transition Processes and Principles - 2.5 hours/PDUs (Category 4)
ITIL V3 - Service Transition Processes and Principles - 2.5 hours/PDUs ITIL V3 - Service Transition Processes and Principles
Overview/Description
IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes. Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization, and indiums preparing for the ITIL V3 Foundation exam.
Expected Duration
2.5 hours
Objectives :
Basics of Change Management identify Change Management scope and objectives identify policies that support Change Management recognize examples of normal, standard, and emergency changes Change Management Process Activities recognize factors to consider when recording and reviewing the RFC recognize factors to consider when assessing and evaluating the change recognize factors to consider when authorizing, coordinating, reviewing, and closing the changeChange Triggers, Inputs, Outputs, KPIs, and Roles recognize how components and processes are affected by the Change Management process identify KPIs that organizations use to measure change match Change Management roles with responsibilitiesService Asset and Configuration Management recognize the functions of the Configuration Management System (CMS) recognize the responsibilities of Service Asset and Configuration Management rolesRelease and Deployment Management recognize how to determine release-unit levels, which deployment option to choose, and what model to use to build and deploy the release match Release and Deployment roles with given examplesThe Service V-Model identify the features of the Service V-ModelKnowledge Management identify the components of the DIKW structure identify the relationship between the SKMS, CMDB, and CMS identify Knowledge Management tools
Course Number: ib_itil_a06_it_enus
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