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ITIL V3 - Service Transition Processes and Principles - 2.5 hours/PDUs
ITIL V3 - Service Transition Processes and Principles - 2.5 hours/PDUs
ITIL V3 - Service Transition Processes and Principles
Overview/Description
IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization, and indiums preparing for the ITIL V3 Foundation exam.
Expected Duration
2.5 hours
Objectives
:
Basics of Change Management
identify Change Management scope and objectives
identify policies that support Change Management
recognize examples of normal, standard, and emergency changes Change Management Process Activities
recognize factors to consider when recording and reviewing the RFC
recognize factors to consider when assessing and evaluating the change
recognize factors to consider when authorizing, coordinating, reviewing, and closing the changeChange Triggers, Inputs, Outputs, KPIs, and Roles
recognize how components and processes are affected by the Change Management process
identify KPIs that organizations use to measure change
match Change Management roles with responsibilitiesService Asset and Configuration Management
recognize the functions of the Configuration Management System (CMS)
recognize the responsibilities of Service Asset and Configuration Management rolesRelease and Deployment Management
recognize how to determine release-unit levels, which deployment option to choose, and what model to use to build and deploy the release
match Release and Deployment roles with given examplesThe Service V-Model
identify the features of the Service V-ModelKnowledge Management
identify the components of the DIKW structure
identify the relationship between the SKMS, CMDB, and CMS
identify Knowledge Management tools
Course Number: ib_itil_a06_it_enus
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