ITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals
Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Overview/Description
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL®), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® V3 Foundation exam.
Prerequisites
None
Expected Duration (hours)
2.0
Lesson ObjectivesITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals
recognize how organizations use assets to create and add value
recognize how to implement service automation guidelines
identify the advantages of service automation
recognize how to use basic Service Strategies to add value
recognize examples of defining the market activities
recognize how identifying the market space helps when developing offerings
recognize how to determine if there is value in a service
identify how the Service Portfolio assists in developing offerings
identify reasons why organizations should develop Service Management as a strategic asset
recognize how an organization develops Service Management as a strategic asset in a given example
recognize examples of the first five steps in preparing for execution
recognize examples of steps six to ten in preparing for execution
recognize how to perform Service Strategy activities
Course Number:ib_itlu_a02_it_enus