ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes
Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Overview/Description
In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification. This course is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.
Prerequisites
None
Expected Duration (hours)
1.0
Lesson ObjectivesITIL V3 Foundation Syllabus v4.2: Service Strategy Processes
identify the role of Pattern of Business Activity (PBA) and User Profile (UP) in Demand Management
distinguish between SLPs and CSPs
recognize the characteristics of Financial Management concepts
recognize examples of Financial Management key inputs
recognize examples of Financial Management key outputs
recognize key features of Risk Management
recognize how to manage Service Strategy in given scenarios
Course Number:ib_itlu_a03_it_enus